WELCOME TO COMMERCIAL ASSISTANCE GOLD
and Professional Service
combination of experienced controllers and carefully selected garage agents means
that we can give you first class service throughout the whole of the UK, 24 hours
these benefits with other schemes
. We cover your commercial vehicle for any authorised driver
No surcharge for older vehicles - NO age of vehicle restrictions.
No enrollment fee.
· Free call from anywhere in the
· Roadside assistance, recovery and Home Call-out service automatically
Service Providers and Control Centre -
If you have any questions or would like more information, please contact 01604
How can we help? We are here to help you 24 hours a day, 365 days a year. In the
event of a breakdown, call the Control Centre and simply provide the following
· Registration number of the vehicle
· Make, model and colour of the vehicle
· Nature of the breakdown and location of the vehicle
A Motor Assistance
operator will arrange for one of our approved repairers to come to your assistance
as quickly as possible.
It is important that you contact our Motor Assistance operation Centre as soon
as possible after the breakdown. We will not cover any call-out charges and labour
costs unless we have given our agreement.
All telephone calls to us are monitored and recorded as part of our training and
quality assurance programmes.
Emergency Message Service -The operator will forward a message to a member of
your family, friend or work colleague if you would like this.
Breakdown & Accident Assistance
We provide this service 24 hours a day, 7 days a week during the period of cover.
During the period of cover you are entitled to contact us up to a maximum of 6
times for breakdown assistance, your policy will then become cancelled after the
sixth callout with no refund of premium being allowable. Subject to a maximum
claim limit of £3000.00 in any one period of cover.
Our helpline is
available 24 hours a day 365 days a year.
is covered for call out charges and up to 1 hours labour charges, at the
scene of your breakdown where your vehicle is rendered immobilised within the
Territorial Limits stated in this policy.
Change of vehicle
You are only covered for the vehicle registered at inception of membership unless
you have notified us previously of a change of vehicle prior to a breakdown.
Change of address
Assistance at your home is only covered at the address registered at inception.
If you change address please notify us immediately.
Period of cover
The policy is for the period as stated in the schedule.
Please note - our
recovery operators are unable to work on unattended vehicles.
Summary of cover: Roadside assistance - Roadside repairs
-Assistance at your home - Onward destination service
Cover for any driver whilst that person is using the vehicle insured, provided
the person has received permission from you first. Commercial vehicles up to 16
tonnes. 1 hours roadside assistance only. Up to a maximum of 6 call outs a year.
Subject to a maximum claims limit of £3,000.00. Wheel
changes (as long as you have a serviceable spare tyre and wheel and are able to
provide a manufacturers key to remove any locking wheel nuts).
is not covered
Any claim arising in the first 48 hours from date of inception.
in excess of one hour.
Cost of replacement parts or materials used in the
Toll charges, ferry charges, parking charges, traffic congestion charges.
Storage charges incurred during or after the use of our services.
6 call outs during the period of cover.
Running out of fuel, loss of keys,
Vehicles immersed in mud, snow, sand, or water.
The vehicle declared to us.
Sub section A The United Kingdom including Northern Ireland, the Isle of Man and
the Channel Islands
Breakdown means an electrical or mechanical failure or a road traffic accident
or damage caused by vandalism, fire, theft or attempted theft which renders the
Terms and conditions and eligibility of cover
or the driver must abide by the terms and conditions of this policy.
must be maintained at all times in a roadworthy condition and be regularly serviced.
Breakdown only covers the vehicle registered not the driver.
Commercial vehicles up to a maximum 16 tonnes, 9.3 metres (30.51ft) in length,
2.5 metres (8.2ft) wide.
A maximum claims limit of £3000.00 in any
one period of cover.
We reserve the right to cancel this policy at any time
by notice in writing to your last known address, and a pro rata refund will be
allowable to you.
You can cancel this policy at any time. If no claims have
been made during the period of cover then a pro rata (less 2 months) refund will
be made. If a claim has been made during the current period of cover then no refund
of premium is allowable.
United Kingdom Cover
If the vehicle registered is immobilised in the UK, then
you are covered for the following: -
A Call out and up to 1 hours roadside assistance by one of our approved
recovery operators to attend the scene of the breakdown, and where possible carry
out emergency repairs.
B If repairs cannot successfully be carried out at the scene of the breakdown
we will pay the cost of recovery of the vehicle and up to 4 passengers to the
nearest suitable garage able to effect a repair, or recovery to your onward destination,
or home address whichever is nearer.
C If repairs cannot be carried out within an agreed reasonable period then you
will be offered one of the following options: -
(i) The cost of alternative
road or rail travel for the driver and up to 4 passengers from the scene of the
breakdown to one destination within the Territorial Limits stated in this policy,
plus a return journey for one person to collect the vehicle upon completion of
(ii) The cost of one night accommodation (excluding food and drink)
in the vicinity of the breakdown for the driver and up to 4 passengers up to a
maximum of £40.00 per person, subject to a maximum overall of £200.00
(iii) The recovery of the vehicle, the driver and up to 4 passengers
to any one destination within the Territorial limits stated under Sub Section
The maximum payable for any claim from any one breakdown is £500.00.
We will always decide on the best possible way of offering assistance, after taking
into account each individual circumstances.
We do not accept any responsibility
for the transportation of pet animals or livestock within the vehicle at the time
of the breakdown.
A garage or mechanic undertaking repair work on your instruction,
will be acting as your agent for such repair work.
If requested, you must
provide evidence of servicing of your vehicle.
This document is subject to
English law unless otherwise agreed in writing by the insurers.
The insurers will not
cover the following: -
Vehicles that have not been regularly serviced or breakdown
as a result of, inadequate repair/unsuccessful DIY or any recurring claim where
no remedial action has been taken to correct the fault.
Vehicles being used
or that have been modified for motor racing, rallies, speed or endurance tests,
hire or reward (Including coaches), or over 16 tonnes gross laden weight.
liability or consequential loss arising from any act performed in the execution
of the Breakdown services provided.
Vehicles not in a roadworthy condition
immediately prior to any breakdown.
Claims arising from loss or damage to
contents of or within your vehicle.
Vehicles immersed in mud, snow, sand or
Any claim recoverable from any other insurance policy.
or penalties imposed by courts.
Any charges incurred prior to notification
of Breakdown, and our approved repairer attending.
The cost of any parts,
components, lubricants or materials, food, drinks, telephone calls, petrol or
oil, or other incidental expenses.
Any claim where First Call Motor Breakdown
has not been notified previously of change of vehicle.
Any charges incurred
resulting from your Breakdown in a location that rescuing the vehicle would be
Any cost of any specialist recovery equipment needed.
where your vehicle is not accessible or cannot be transported safely, legally
and without hindrance using a standard transporter or trailer.
Any toll charges,
ferry charges, parking charges or traffic congestion charges.
Any costs recoverable
Breakdowns caused by your vehicle running out of fuel or where
assistance cannot be effected because the vehicle does not have a serviceable
tyre and spare wheel.
Claims directly or indirectly caused by or contributed
to or arising from ionising radiations or contamination by radioactivity from
any nuclear fuel or from any nuclear waste from the burning of nuclear fuel; or
the radioactive, toxic, explosive or other hazardous properties of any explosive
nuclear assembly or nuclear part of it; war, invasion, terrorism, foreign enemy
hostilities ( whether war is declared or not), civil war, rebellion, revolution,
military force or coup; or pressure waves caused by aircraft or any other airborne
devices travelling at sonic or supersonic speeds.
Our aim is to try to provide a first class service to you at all times, however
we do recognise that sometimes problems do occur. Should you ever have cause to
complain then in the first instance please write to:
The Managing Director
data supplied by you will only be used for the purposes of processing your policy
of insurance, including underwriting, administration, and handling any claim which
may arise. The data supplied will not be passed to any other parties other than
those, which we have mentioned hereon.
It is important that the data you have
supplied is kept up to date. You should therefore notify us promptly of any changes.
You are entitled upon the payment of an administration fee to inspect the personal
data, which we are holding about you. If you wish to make such an inspection,
you should contact The Administrator.
We may respond to enquiries by the police concerning your policy in the normal
course of their investigations. Where it is necessary to administer your policy
effectively, or to protect your interests, we may disclose the data you have supplied
to other third parties such as motor garages, engineers, repairers, other insurers
Rescue for Commercial Vehicles
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